Civility in the Workplace

Description

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year.


Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it’s losing on basic social values. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.


To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. The benefits to Civility In The Workplace are many and will pay off immensely in every aspect of your job. 

This session is approved for SHRM and HRCI Business Credit.


Learning Objectives 

 Improved Communication: Review the elements of effective communication and professional behavior, including business etiquette and respect in the workplace 
Conflict Resolution: Understand styles of conflict resolution and how we can agree to disagree, agreeably.
Next steps: Offer attendees a go-forward plan for implementing civility practices in their workplace